Overview
SolarWinds® Service Desk is a modern, cloud-based AI-powered IT service management
(ITSM) platform that maximizes agent and employee productivity with advanced intelligence and automation capabilities..
AI Powered ITSM Solution
- A complete service management platform: A single platform for service management, IT asset management, configuration management, and much more.
- A service desk for the digital age: Enhance agent and employee productivity with native artificial intelligence (AI) and machine learning technologies.
- Provide your employees with the experience they deserve: Give your employees the flexibility to submit tickets and make requests via email, phone, collaboration tools like Microsoft Teams® and Slack, walk-ups, or a customizable service portal.
- An easier service desk to manage: Implement the application in a matter of days or weeks with intuitive setup options and 100% configurable (no-code) changes to meet your business needs.
Key Features
Request Management and Service Catalog: Formalize the services you provide by building dynamic submission forms accompanied by a workflow engine capable of helping you streamline the fulfillment processes.
Artificial Intelligence: Increase the efficiency of your service desk by utilizing out-of-the-box AI technology.
Process Automation: Reduce the manual processes capable of causing bottlenecks in your service delivery by building custom automation rules to route, assign, prioritize, and categorize your inbound tickets.
Dashboards: Get a real-time snapshot of your service desk key performance indicators (KPIs) through a set of easily configurable widgets.
IT Asset Management and Configuration Management Utilize SolarWinds discovery to consolidate a complete and accurate database of hardware and software assets directly within your service desk.
Procurement Management: Align your assets with native contract, purchase order, and vendor management capabilities.
