At Xpliancy, we are committed to helping organizations achieve excellence in IT Service Management. In collaboration with BSI, a global leader in standards and certification, we guide our clients through the ISO/IEC 20000 certification process, ensuring compliance with international best practices.
What is ISO 20000 Certification?
ISO/IEC 20000 is the international standard for IT Service Management (ITSM). It sets the requirements for an organization to establish, implement, maintain, and continually improve an effective IT service management system. Achieving ISO 20000 certification demonstrates that your organization:
- Delivers IT services that are aligned with business objectives
- Maintains high-quality, reliable, and efficient IT services
- Follows internationally recognized ITSM best practices
- Commits to continuous improvement and customer satisfaction
Why ISO 20000 Certification?
ISO 20000 certification is more than just a standard—it’s a mark of excellence for IT service management. Organizations pursue it to:
- Align IT with Business Goals: Ensure IT services directly support organizational objectives.
- Enhance Service Quality: Deliver reliable, consistent, and efficient IT services.
- Boost Customer Confidence: Demonstrate commitment to best practices and international standards.
- Drive Continuous Improvement: Identify gaps, optimize processes, and improve service delivery over time.
- Reduce Risks: Proactively manage IT service risks and prevent disruptions.
How Xpliancy supports your ISO 20000 journey?
Working closely with BSI, we support organizations in every stage of certification, including:
- Gap analysis and readiness assessment
- Development and implementation of ITSM processes
- Documentation and policy alignment
- Internal audits and staff training
- Final certification preparation