BUILT ON ITIL AI GOVERNANCE
Create value with AI.
Keep accountability in view.
AI governance connects business value with responsible use. Our consultancy translates ITIL guidance into clear ownership, appropriate safeguards, and decisions your teams can put into practice.
We build on your existing governance and service management practices, tailoring the work to your AI use and organizational context
01 / DISCOVER
Assess your
AI readiness
Map AI use, business objectives, and current oversight. Establish a baseline and identify where governance needs to develop.
AI inventory & governance baseline
02 / DESIGN
Match controls to
AI capabilities
Use the ITIL AI Capability Model to inform governance requirements, with risk profiles and safeguards suited to each AI capability.
Capability assessment & control priorities
03 / IMPLEMENT
Embed oversight
in everyday work
Define owners, approval points, human oversight, and escalation. Connect these to the way your teams introduce and operate AI-enabled services.
Ownership model & operating procedures
04 / SUSTAIN
Improve governance
as AI evolves
Use the ITIL AI Governance Improvement Model to assess effectiveness, prioritize adjustments, and sustain governance as your AI use changes.
Improvement backlog & review measures
01 Understand your starting point
Agree on intended value, review current governance, and identify the AI decisions that need clearer oversight.
02 Agree on targeted improvements
Prioritize governance gaps and define actions, responsibilities, and measures of progress.
03 Embed and improve
Support implementation, prepare your teams, and review results to keep improvements relevant.